HOW WE WORK
A process built around your day.
You keep selling. We work while your office is closed. Here’s what working with us looks like.
Onboarding · first two weeks
01 · Discovery call
We learn your manufacturers, typicals, standards and file conventions.
02 · Setup
Secure shared folders, a dedicated inbox and a named team for your account.
03 · Trial project
One live job, delivered and reviewed with you before you commit.
04 · Go live
Send work any time. We confirm receipt and timing the same day.
Turnaround
Requests in by [5:00 p.m. your time] come back by [8:00 a.m.] the next business day. Larger projects get a confirmed schedule upfront.
Communication
One point of contact, a shared tracker showing every open job, and a team that joins your Teams or Zoom calls when you need them.
Quality control
Every specification is checked by a second specifier before it leaves the studio. We track revisions so errors don’t repeat.
Confidentiality and security
Every account is covered by a signed NDA. Files stay in your secure folders or ours, never on personal devices or email. We never share one dealer’s projects, pricing or clients with another.
Start a trial project
© 2026 Indigo & Ivory Design Co. Limited
Specification and sales support for contract furniture dealers